Thank you for visiting Flair Leisure Products PLC website. Please note that everything on the Website is subject to the Terms and Conditions of Use.
TERMS AND CONDITIONS OF USE
These are the terms and conditions of Flair Leisure Products PLC for use of this Website. Flair Leisure Products PLC reserves the right to make any changes to the Terms and Conditions of Use periodically. By browsing or making a purchase through this website you are accepting that you are bound by the current Terms and Conditions of Use in their entirety. You should check these each time you revisit the Site.
Any contracts or agreements made by Flair Leisure Products PLC and the website user shall be governed and interpreted according to English law and any disputes or proceedings shall be offered for the conclusion of the contract.
www.flairplc.co.uk is owned by Flair Leisure Products PLC, Registered Company in England and Wales number: 3699727
Registered office address: Anne Boleyn House, Ewell Road, Cheam, Surrey SM3 8BZ, UK, VAT Registration No: - 927 1889 84
PROTECTING YOUR PRIVACY in accordance to GDPR
If you are under the age of majority (which is 18 years old), please be sure to read these terms and conditions with your parents or legal guardians and ask questions about anything you do not understand. Children under 18 should get your parents’ or legal guardian’s permission before giving out your email address or any personal information to Flair Leisure Products PLC, or please provide your parents’ or legal guardian’s email address with their permission.
In this notice, references to "we", "us" and "our" refers to Flair Leisure Products PLC.
Our privacy principles
- We take your privacy seriously.
- We are committed to protecting the security of your personal information.
- We comply with data privacy laws when using your personal information.
- We only use it for lawful reasons you expect.
- We will limit our collection and use to details we really need or which you have provided.
- We will explain your rights to control your personal information to you and how to use them.
What personal information we collect about you and where we get it from
We collect most information directly from you when you have an expressed an interest in either a club, a competition, contacted us about a product or placed an order from us.
The personal information we collect and use will depend on why we need it. We will only collect the personal information we believe we need to use, or which you have agreed we can collect from you.
Within our website we collect information from the following forms which you have filled in and submitted to us.
- A join our club form: Name, Email Address, Date of Birth
- A competition entry form: Name, Email Address, Date of Birth
- Contact us email form: Name, Email Address, Comments
- Order Form: Name, Address, Email Address, Telephone number
Where we Use this Information
In providing personal information such as your name, email, delivery address and telephone number and any other personal details when requested, you are agreeing that Flair Leisure Products PLC may use this personal information we collected to email you regarding news about competitions, any purchases you may have made online and if requested via out opt in box we may send you news by email about latest releases, activities and promotions relating to the Flair’s toy ranges that we feel you may be interested in.
All personal information may be shared with a 3rd party provider working on behalf of Flair Leisure Products PLC. If you want to stop receiving such updates from Flair Leisure Products PLC, our e-mails will include an address that you can request your email address to be removed from the mailing list.
When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.
If you have any concerns about the processing described above, you have the right to object to this processing. For more information on your rights please see “Your Rights” section below.
Your rights and how to use them
You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details, in some cases to ask us to limit or stop our use of them and even to delete them. Where we use your personal information based on your consent, you have the right to change your mind and you can always unsubscribe from our direct marketing to you, by simply clicking unsubscribe in a marketing email, or in this policy.
Your privacy matters, so we have appointed a Data Protection Officer and have a Data Protection Team to help. You also have a right to complain to the UK’s privacy regulator should you feel your rights or the law has been compromised.
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
When you complete an online order for a product purchase we will initially send you an email that confirms the order details you have sent to us. This email does not constitute the formation of a contract but is our acknowledgement of your offer of purchase of product(s) the details and prices of which are detailed in our order acknowledgement email. Upon dispatch of the products you have ordered from us from our warehouse we will send a dispatch email that constitutes acceptance of your order and the completion of a contract between you and us for the purchase of the product(s) at the price and specification detailed in this email. If we do not accept your order then we will contact you be email or telephone before any products are dispatched and therefore any contract is formed.
We would advise all customers to print out these terms and conditions together with the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please email us.
Flairplc.co.uk only deliver products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses. We cannot deliver to overseas addresses or the Republic of Ireland. All other Flair affiliated sites are for UK main land customers only.
Delivery on all items is subject to a delivery fee, unless otherwise advised and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen circumstances and we shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered.
For full details on Flairplc.co.uk delivery please read our Delivery Information page
We take payment from your card at the time we receive your order, once we have checked your card details. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible via the email address you provided during check out. A full refund will be given immediately if this is the case.
The price you pay is the price displayed on the website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment can be made by any method specified on our order form. Unfortunately we are unable to accept orders from persons under the age of 18.
Ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices include VAT (where applicable) at the current rates and include delivery charges, unless expressly stated.
RETURNS CANCELLATIONS AND SUBSTITUTIONS
For our refund policy, please refer to Returns.
Product availability is listed on the individual product page. Flair process orders in their entirety, should there be a stock discrepancy whilst processing your order we will email you to confirm if a product is no longer available and ask if you would like to receive a refund for that item or if part of a bigger order, cancel the entire order.
You are entitled to cancel your order or contract with us provided that you do so within 14 days of placing the initial order with us. If no goods have been dispatched then we will provide a full refund within 7 working days including any shipping charges you have paid for. If a contract has been formed and your products have been dispatched then the process will be followed as laid out in our Returns Policy.
PRODUCT DESCRIPTIONS AND IMAGERY
Flair has taken care in presenting the products on our website as accurately as possible. The images you see will depend on you monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place your order you should read the following: Delivery information, and Returns Policy. These pages form the part of these terms and conditions and contain important information about your order.
COPYRIGHT AND TRADE MARKS
All designs, copy text, images and other contents of the site in whatever format belong to Flair Leisure Products PLC or its licensors. All rights in these are reserved other than as expressly permitted herein: downloads are permitted to be copied electronically or for hard copies to be printed. Other than such use, no permission is granted including for reproduction, modification, distribution, republication purposes without Flair Leisure Products PLC prior written consent. All trademarks, registration marks and trade names mentioned in the flairplc.co.uk site are the property of Flair Leisure Products PLC or other respective licensors that have granted Flair Leisure Products PLC the right and licence to use such marks.
DISCLAIMER AS TO INFORMATION ON THE WEBSITE
Your access to and use of the website is at your sole risk. The information on Flair Leisure Products PLC website is free of charge. We will endeavour to keep the website as up to date as possible, designs and information given is subject to change without notice at any time.
We try to ensure that pictures of the goods on the Website are as accurate as possible, but colours and styles may vary and slight variations must be expected.
Under no circumstances will any Flair Leisure Products PLC parties be responsible or liable for any loss or damages of any kind, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages that are directly or indirectly related to:
- The Website (including the Content and the User-Generated Content);
- Your use of or inability to use Website, or the performance of the Website;
- Any action taken in connection with an investigation by Flair Leisure Products PLC Parties or law enforcement authorities regarding your access to or use of the Website;
- Any action taken in connection with copyright or other intellectual property owners or other rights owners;
- Any errors or omissions in the Website’s technical operation; or
- Any damage to any user’s computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction.
The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if Flair Leisure Products PLC Parties were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action of contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of God, telecommunications failure, or destruction of the Website).
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages of the sort that are described above, so the above limitation or exclusion may not apply to you.
Except as may be provided in any additional terms, to the fullest extent permitted by applicable law, in no event will the total liability of Flair Leisure Products PLC parties to you, for all possible damages, losses, and causes of action in connection with your access to and use of the website and your rights under this user agreement, exceed an amount equal to the amount you have paid flair leisure products PLC in connection with the transaction(s) that underly the claim(s); provided, however, this provision will not apply if a tribunal with applicable jurisdiction finds such to be unconscionable. For purposes of clarity, the prior sentence does not expand or limit any product warranty that is provided by a manufacturer of a physical product.
WEBSITE LINKS TO AND FROM FLAIRPLC.CO.UK
We grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to create hyperlinks to the Website, so long as: (a) the links only incorporate text, and do not use any trademark graphics that are owned or licensed to Flair Leisure Products PLC, (b) the links and the content on your website do not suggest any affiliation with Flair Leisure Products PLC or cause any other confusion, and (c) the links and the content on your website do not portray Flair Leisure Products PLC or its products or services in a false, misleading, derogatory, or otherwise offensive matter, and do not contain content that is inappropriate for children or that is unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party or are otherwise objectionable to Flair Leisure Products PLC. Flair Leisure Products PLC reserves the right to suspend or prohibit linking to the Website for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third party.
This site may contain links to other Internet sites, which are operated by third parties. Flair Leisure Products PLC is not responsible for the information and content of any such third party site nor of any transactions or communications between you and such sites. If you have any concerns regarding links, content or transactions at such third party sites please contact the third party site directly.
Flair Leisure Products PLC uses reasonable efforts to make sure all information and materials contained on the Website is correct, but subject to the above statement on fraudulent misrepresentation, Flair Leisure Products PLC does not accept liability for any error in any material or information on the Website.
These terms and conditions are governed by and construed in accordance with English law.
ENQUIRIES OR COMPLAINTS
We endeavour to respond to all complaints within 10 working days. If you have any enquiries or complaints about the Website or any products then please contact us as follows:
Tel: 0845 456 1775
Opening times: Monday to Friday 9am-5pm
The Terms and Conditions of Use last updated on 25 May 2018
© 2013 Flair Leisure Product PLC.