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Returns Policy

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Return Policy

We hope that you are completely satisfied with your order. However if, for any reason, you are not satisfied, we are happy to refund any item(s) that are returned in a fully re- saleable condition within 28 days of delivery.

We reserve the right to refuse replacement or refund if goods are not returned in a saleable condition, open or damaged. Your refund will be credited to the original payment card.

Damaged or Faulty Goods

We are very lucky that faulty goods are rare at Flair, however if you received an item that was damaged / faulty / missing parts etc please contact our customer care team at customer.care@flairplc.co.uk or leave a message on 0208 652 1140 referencing your order number and query.  

Faulty or damaged goods will be replaced or refunded with an identical product (subject to availability).

Please note that any faulty product MUST be returned to us in order to qualify for either a refund or replacement. Please email us at customer.care@flairplc.co.uk to obtain a FREE POST Returns label and unique returns number. Product(s) returned without a unique returns number will be refused and returned to the customer.

Returning your unwanted goods

If you would like to return your unopened / unwanted goods for refund, please ensure the returns form has been filled in fully and included in the parcel before your goods are returned. If you need a returns form please download and print our returns form or contact order.enquiries@flairplc.co.uk.

All returns must be securely packaged to avoid any damage in return transit using the original packaging or another box, if you prefer. If using the original box please ensure old shipping labels and barcodes have been removed or if unable to remove please clearly cross them out.

Secure the returns address label (available on the Returns Form) to the parcel exterior.

Send your Return(s) to us using an insured or trackable shipper that is most convenient for you. If using Royal Mail we recommend you obtain proof of postage from your post office.

Requesting a Refund

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition, open or damaged. Subject to exceptions a refund, of the purchase price (including VAT), will be credited to the original payment card. We cannot issue refunds to gift recipients; however, you may request a replacement if the item is damaged.

Only products purchased directly from www.flairplc.co.uk are eligible for a refund under the Rights to Cancel. Proof of purchase must be supplied.

Processing Your Return

Please allow 21 days to process your return.

You will receive notification via e-mail or postal mail confirming that your return has been received and processed.  If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please contact order.enquiries@flairplc.co.uk.

Undeliverable Shipments

Flair is not responsible for validating a delivery address, if an incorrect address has been supplied during the order process / is undeliverable packages will be returned to us. When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, you contact order.enquiries@flairplc.co.uk

Cancelling your order

Once an order has been submitted, you must contact order.enquiries@flairplc.co.uk to attempt to cancel or change your order. We are unable to honour customer requests to cancel or change orders that have already entered the shipping process.

Your Statutory Rights

Our terms and conditions do not affect your statutory rights

Contacting Us

Should you need to contact us regarding your order, don’t hesitate to email order.enquiries@flairplc.co.uk. Should you be experiencing email problems, you can leave a message for us on our order enquiries telephone number and we will endeavour to returns your call within our office hours Monday - Friday, 9am-5pm, 0208 652 1140.