• Contact us:

FAQs

Share this:

Q1) Can I buy your products on the high street?

a) For a list of our local stockist or online retailers click here: http://www.flairplc.co.uk/store-finder/ 

Q2) What refills am I able to purchase on line?

a) Refills are available for the following Flair products:  Cool Cards & Shaker Maker.

Q3) Do Flair supply spare parts for Flair products?

a)  As of the 1st January 2014 we are no longer the distributor for Sylvanian Families, Charmies or Aqua Beads.

For Sylvanian Families consumer queries please contact Epoch on:

customerservices@epochmakingtoys.com or call: 0843 557 4062

4 Ramsay Court, Hinchingbrooke Business Park, Huntingdon, Cambridgeshire PE29 6FY

For trade information please contact Epoch on the following:

sales@epochmakingtoys.com or call: 0843 557 4062

b) Flair hold a limited supply of spare parts for current lines only.

Please contact Flair on 0845 456 1775 or sales@flairplc.co.uk for further information.

Q4) When can I expect my delivery of spare parts or refills as I have not yet received it?

a) Flair do not send out packages recorded delivery unless requested and paid for.

b) Please allow 10 working days for postage.

c) If you have not filled in your full address with postcode delivery may take a little longer.

Q5) Can I specify a character / colourway or theme when ordering ordered from an assortment?

a) Unfortunately this is not possible and although notes on paypal can be added these can sometimes be missed.  

Q6) I have an old Sylvanian Families item and I am missing / have broken parts can you help?

a)  As of the 1st January 2014 we are no longer the distributor for Sylvanian Families.

For Sylvanian Families consumer queries please contact Epoch on:

customerservices@epochmakingtoys.com or call: 0843 557 4062

Q7) I have recently purchased a product and I’m missing items from the pack.

a) In the first instance you must take the product back to the Retailer 

you purchased if from as this is where your contract lies for a refund or change. 

If the Retailer you purchased the item from is unable to provide an exchange / refund, 

please contact Flair with a copy of your receipt either by email or post

and we’ll try our best to send you the missing parts.

b) If you purchased the item from this website please contact us 

Q8) Can I come into your office and buy some products?

a) Unfortunately not. Flair only sell products direct to retailers or via our ecommerce site. 

Q9) I would like to sell your products so how do I become a Flair customer?

a) Please contact Flair on sales@flairplc.co.uk for a new customer enquiry form.

Q10) I’m an internet site who would like to sell your products how do I become a customer?

a) You must have a bricks and mortar outlet to become a Flair stockist. 

Please email sales@flairplc.co.uk with your enquiry and you will be sent enquiry form

which details all our terms and conditions.